Terms & Conditions

Last Updated: August 2025

Welcome to Baeby!

These Terms & Conditions (“Terms”) govern your use of our website, www.baeby.com.au (“Website”), and the purchase of our products. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. About Us

Baeby Pty Ltd is an Australian-owned brand dedicated to creating gentle, functional, and microbiome-friendly baby care products.

Contact details:
Baeby Pty Ltd
Email: hello@baeby.com.au
ABN: 40 675 793 530

2. Eligibility

To use our Website and make purchases, you must:

• Be at least 18 years old, or have the consent of a parent/guardian.
• Provide accurate, current, and complete information when making a purchase.

3. Products & Information

• All product descriptions, images, and ingredient information are provided for informational purposes only.
• Our products are cosmetic and skincare products only. They are not intended to diagnose, treat, cure, or prevent disease.
• Always follow usage instructions and patch test before use, especially for sensitive skin. If irritation occurs, discontinue use and consult a healthcare professional.

4. Pricing & Payment

• All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.
• We reserve the right to update pricing at any time without prior notice.
• Payment is required in full at the time of purchase. We accept most Australian debit and credit cards.

5. Shipping & Delivery

• Delivery timeframes provided are estimates only and are not guaranteed.
• We are not responsible for delays caused by postal, courier, customs, or events beyond our control.
• Please refer to our Shipping & Delivery Policy for more information.

6. Returns & Refunds

• Due to the personal nature of our products, we do not accept returns for change of mind once an order has been dispatched.
• If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with proof of purchase and photos.
• Please refer to our Returns & Refunds Policy for full details.

7. Intellectual Property

• All content on this Website, including text, images, logos, product names, branding, and designs, is owned by or licensed to Baeby.
• You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

8. Website Use

You agree not to:

• Use this Website for unlawful purposes.
• Interfere with, damage, or disrupt the Website or its operation.

We reserve the right to suspend or terminate access if these Terms are breached.

9. Limitation of Liability

To the maximum extent permitted by law, Baeby is not liable for any loss, injury, or damage arising from:

• Use or misuse of our products
• Reliance on Website information
• Delays, errors, interruptions, or Website downtime

Our liability is limited to the replacement of goods or the value of your purchase, where applicable.

10. Health Disclaimer

• Our products are formulated with care, however individual skin reactions may vary.
• If your child has existing skin conditions, allergies, or medical concerns, please consult your healthcare professional before use.
• Keep products out of reach of children unless under adult supervision.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled by the courts of New South Wales.

12. Changes to These Terms

We may update these Terms from time to time. Any updates will be published on this page with a revised effective date.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: hello@baeby.com.au