Welcome to Baeby!

These Terms & Conditions (“Terms”) govern your use of our website, www.baeby.com.au (“Website”), and the purchase of our products. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. About Us

Baeby Pty Ltd. is an Australian-owned brand dedicated to creating gentle, functional, and microbiome-friendly baby care products.

Our contact details:

Baeby Pty Ltd

Email: hello@baeby.com.au

ABN: 40 675 793 530

2. Eligibility

To use our Website and make purchases, you must:

• Be at least 18 years old, or have the consent of a parent/guardian.
• Provide accurate, current, and complete information when making a purchase.
  

3. Products & Information

• All product descriptions, images, and ingredients are provided for informational purposes only.
• Our products are cosmetic and skincare items — they are not intended to diagnose, treat, cure, or prevent any disease.
• Always follow usage instructions and patch-test before use, especially for sensitive skin. If irritation occurs, discontinue use and consult a healthcare professional.
  

4. Pricing & Payment

• All prices are listed in Australian Dollars (AUD) and include GST (unless stated otherwise).
• We reserve the right to change prices at any time without prior notice.
• Payment is required in full at the time of purchase. We accept majority of Australian Debit and Credit Cards.
  

5. Shipping & Delivery

• Delivery times provided are estimates only and are not guaranteed.
• We are not responsible for delays caused by postal or courier services.
• For full details, please see our Shipping & Delivery Policy.
  

6. Returns & Refunds

• We do not accept returns for change of mind due to the personal nature of our products.
• If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with proof of purchase and photos. For full details, please see our Returns Policy.
  

7. Intellectual Property

• All content on the Website, including text, images, logos, product names, and designs, are owned by or licensed to Baeby.
• You may not copy, reproduce, or use our content without written permission.
  

8. Website Use

• You agree not to use our Website for unlawful purposes or in ways that may damage or impair its operation.
• We may suspend or terminate access if you breach these Terms.
  

9. Limitation of Liability

• To the maximum extent permitted by law, Baeby is not liable for any loss, injury, or damage arising from:

- Use or misuse of our products.
- Reliance on Website information.
- Delays, errors, or interruptions in Website access.

• Our liability is limited to the replacement of goods or the value of your purchase.
  

10. Health Disclaimer

• Our products are formulated with care but individual skin reactions can vary.
• If your baby has existing skin conditions or allergies, consult your healthcare professional before use.
• Keep all products out of reach of children unless under adult supervision.
  

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in the courts of New South Wales.

12. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with the updated date.

13. Contact Us

For questions about these Terms, please email: hello@baeby.com.au